Frequently Asked Questions

I do not live in New Zealand, will you sell parts to me ?

Yes, we welcome enquiry from overseas. As long as you are prepare to pay the cost of freight to you we will supply any where in the world. We will also make every effort to find a cost effective freight method and the good news for you is that we do not need to charge the "goods and service tax" (gst) of 12.5% on export so the price to you will be that much less than shown.

Do you accept credit card payment?

Yes, we accept both Visa and Mastercard. We also accept cheques (some conditions apply) and internet banking payments. We try our best to accommodate whatever works best for the customer.

If you do not have an item I want can you get it for me?

Yes, we will do whatever we can to satisfy a customers needs. If it is an item we normally stock we will make arrangements to get it in within a suitable timeframe to suit.

With such a vast variety of parts, and particularly accessories, available we cannot possibly stock everything so we therefore will bring in any non-stock item on behalf of a customer. It is our practise to add such items to our regular parts orders from suppliers and because we know the item is sold as soon as it arrives we can price with a significantly lower margin than would be required had we stocked the item.

Do you guarantee your parts ?

Yes we guarantee that all parts supplied by us are of a quality suitable to their purpose. This means that our parts are guaranteed for the service and repair of Land Rovers under “normal” usage when competently fitted. (We reserve the right to decline replacement of parts damaged through hash or extreme usage).

Generally we will replace parts found faulty:

• within 12 month of purchase for genuine parts
• within 6 months of purchase for OEM or replacement
  

What is meant by the terms
“genuine”, “OEM”, and “replacement” parts?

Genuine parts are supplied by Land Rover and labelled and/or packaged with Land Rover markings. These parts have passed Land Rovers quality standards and are their official part.

OEM parts or “original equipment manufacturer” parts are made and branded by the manufacturer which supplied the parts fitted by Land Rover. Various parts used in the construction of Land Rovers have been supplied by a large number of reputable auto part manufacturers and in many cases these parts are available independently of Land Rover. They are usually identical to the original Land Rover part.

Replacement parts, which are often referred to as “aftermarket parts”, are made by manufacturers unrelated to Land Rover. They are made as lower price alternatives and the quality of such parts varies widely. In some cases the parts are manufactured by reputable companies and the quality is similar to the original part while in other cases they are mass produced by low cost manufacturers and may be of dubious quality. However, because of modern manufacturing methods, some of these aftermarket parts can even be superior to those originally used in older vehicles.

Our approach is to try and source and supply parts which are appropriate to the requirement and in choosing replacement parts to supply our customers, the main factors we consider are:

a) Availability of genuine/oem parts – for some vehicles, particularly older ones, new parts are simply not available other than aftermarket.

b)  Cost of genuine/oem parts – for older vehicles the cost to service with genuine parts is simply not realistic and the aftermarket option is perfectly adequate at a fraction of the cost.

c) Type/purpose of part – for parts which are subject to heavy wear and tear or parts with a safety aspect we take special care to select on quality rather than price.

d) Value for money. We monitor the part supplied to us on an ongoing basis and reject any items we deem to be unacceptable.

Do you have a catalogue of parts available?

Sorry, it would be a very big job to produce a catalogue and it is not something in our current planning. We try to carry most regular service items in stock and we encourage our customers to ask us about anything they might require or desire no matter how unlikely a part may seem.

We intend to use this website to highlight parts we have that might be of interest and if you still need help to find something please contact us, or you could use the catalogues on Bearmachs website

Why is the price you have quoted higher than the price I

have seen advertised on overseas websites or magazines ?

This is a fair question and our first comment is that we do everything we can to offer prices that are competitive with other sellers, both overseas or in NZ. However there are a number of factors that come into pricing, particularly when comparing with prices offered in the UK.

The major factors are freight cost and market size. Freight from the other side of the world is not insignificant and can easily double or even quadruple the price of a part – we have talked to a number of people who have found that the all up cost of their “cheap” mail ordered parts came to somewhat more than expected.

We also note that retailers in the UK and elsewhere have the advantage of a much larger market base and therefore are able to work on slimmer margins and can secure much better wholesale prices due to their sales volumes. As well as this our margins need to cover the cost to carrying goods in stock.

We recommend that if you are considering buying parts from overseas you:
a) do your homework on freight and shipping charges to be certain of the total price.
b) consider the advantage buying from us which are:

• we can supply within a couple of days
• we guarantee the part and you will not have to go to any expense or hassle sending parts back if a problem with the part arises.
• Likewise if the part ordered happens to be incorrect we will accept return/replacement.

Do you sell used parts ?

Generally, No. However occasionally we do have the odd second hand part in good condition.